For a few days it was kept aside – dead cold. The laptop just won’t start up. After the power is switched on, all the indicator lights will come up, the fan will start, the hard disk activity indicator will flash for a few seconds – then it will stop. It will just stay like that forever. Nothing on screen – which means the BIOS is not loading, as the HP logo even won’t be coming. Nothing will respond. The only thing that will be possible to switch it off again, but pressing the power switch for 5 seconds.
That was how my HP Pavilion tx1020ea Notebook PC will behave.
I contacted the HP Online technical assistance. Seeing the symptoms they suggested that I remove the battery, remove power cord, press the power switch for 60 seconds, and then start up the system on direct AC power (no battery).
Then they said since my machine was bought in the United Kingdom, they could not help me!
I went to PCWorld Tech Guys. I was ready for spending some bucks. Their repair cost was about £70 plus parts cost. The guy at the desk took a look at the machine. Tried out the HP recommended step to start with. Then checked the display. Everything looked fine.
Then he said that he would need to run diagnostics which would cost about £30 – but he fully booked for next one week, and then also, if the problem was with RAM, Hard Disk etc. he would be able to fix it, but if the problem turned out to be with motherboard then he would not be able to. That was because the machine was not bought from PCWorld. Also, if the hard disk is gone, they would take another £100 to recover data, if I want.
So it was a matter of : £30 (diagnostics) + £70 (repair) + parts cost + £100 (data recovery) I was lucky (i.e., if motherboard was not damaged). And I wont even know what’s wrong for the next 7 days.
So I came back.
I called up HP UK hardware service line for out of warranty stuff. The lady told me their charge was about £270 irrespective of the nature of the problem.
I decided to break by piggy bank. But I knew that wouldn’t be sufficient.
Lots of research over internet. No clear solution was visible.
I had 2 batteries supplied with the original product – one 4 cell and one 6 cell. The 4 cell one was in use. I had a divine vision, and changed it and put the 6 cell one in.
Laptop started up!
Maybe it’s the power supply – gradually degrading over months and losing the right level of amperage. Maybe it’s something else. I do not know. I still have to do it a few times over and over again to be sure. I thought maybe I should replace my AC adapter and the 4 cell battery. But then HP Parts Store declared flat out that the specific battery is no longer in their stock!!! I did find it in some other website, and the cost was about £55. And the AC adapter from HP was about £35. So now I am in 2 minds whether to invest about £90 for the power unit or not.
Meanwhile my machine is running and I am copying out the key data into my portable hard drive.